Refund Policy
Last updated: August 31, 2026
This policy explains how refunds work for paid Creasion subscriptions. Our order process is conducted by our online reseller and Merchant of Record, Paddle.com, which handles billing, tax, and refunds on our behalf.
Subscriptions
Creasion Pro is a recurring monthly subscription. You can cancel at any time from your dashboard; cancellation stops future renewals and your Pro access continues until the end of the current billing period, after which the account reverts to the Free plan.
14-day refund
If you are not satisfied, you may request a full refund within 14 days of your initial purchase or a renewal charge. Contact us at support@creasionapp.com with the email address used for the purchase and we will process the refund through Paddle.
After 14 days
Charges older than 14 days are generally non-refundable, since the service was available for use during the paid period. We review exceptional cases (for example, prolonged service outages) on an individual basis and in good faith.
How refunds are issued
Approved refunds are returned to the original payment method via Paddle. It may take several business days for the funds to appear, depending on your bank or card issuer.
Contact
To request a refund or ask about billing, email support@creasionapp.com. Paddle may also contact you regarding payment or refund matters.